Privacy Policy

1. Data Collection & Age Verification

Under the principle of Data Minimization, we only collect information necessary to provide our services safely. We collect the Date of Birth specifically for age verification, platform safety, and third-party compliance.

2. Checkr & FCRA Compliance

To maintain community safety, RanchRunners facilitates identity verification and background screenings via Checkr for adult contractors. We do not natively store Social Security Numbers on our servers. Applicants provide their SSN directly to Checkr via a secure hosted flow.

3. The Legal Proxy (Junior Runners)

For independent contractors ages 16 and 17, explicit, legally binding e-signature consent must be provided by a verified Parent or Legal Guardian, who assumes full legal and financial liability for the minor’s actions on the platform.

4. Zero-Storage PCI Compliance

RanchRunners does not directly collect, process, or store raw credit card numbers or bank account information. All financial transactions are securely tokenized and processed by our third-party PCI-DSS compliant partner, Stripe.

5. Location Data & Walk Routes

While a walk, drop-in, or overnight visit is actively in progress, the Runner's device records the route taken so the Pet Owner can follow the service live and review it afterwards on the job's report card. Location is recorded only during an active service — never between jobs, and never when no service is running. A recorded route is visible only to the Pet Owner and the Runner on that job, and to a RanchRunners administrator reviewing a reported problem. Routes are kept for as long as the account exists. When either the Pet Owner or the Runner deletes their account, the recorded routes connected to them are permanently deleted along with their other personal information.

6. Home Access

When you book a visit, the app asks how your Runner will get in — for example that you will be home, a gate code, a door or lockbox code, where a key is hidden, or a guest code made in your smart lock's own app — along with any notes you add. We ask for this when you book, never when you sign up, and you can also add it yourself under Account → Home Access. It is kept apart from your profile and scrambled with a key that only our server holds, so a copy of our database shows only unreadable text. You can see, change or delete your saved answer at any time under Account → Home Access. When you delete your account, everything you gave us about getting into your home is deleted with it.

Only the Runner on that visit is ever shown it, and only when they need it: any notes you added once they have accepted the visit, the gate code from 30 minutes before it starts, and the door code, lockbox code or hidden-key answer only once they have started the visit. Their phone checks it is really them first, it disappears from their screen after a minute, and it is never saved on their phone. We write down every time it is shown — who, when and which part, never the code itself — and tell you straight away. If you gave an answer for one visit only, it is deleted once that visit is finished.

7. Deleting Your Account

You may delete your account at any time from the app. Doing so permanently removes your personal information — including your name, phone number, date of birth, exact street address, identity and residency documents, the name you signed your Runner agreement with, the reference numbers linking you to our background-check provider, how a Runner gets into your home (gate and door codes, lockbox and smart-lock guest codes, where a key is hidden, and entry notes), every device registered to receive notifications from us, and your recorded walk routes. Your pets' records are emptied too: their names, photographs, breeds, feeding notes, medications, temperament and veterinarian contact details are all removed. Financial and appointment records are retained in accordance with state and federal tax, anti-money-laundering, and fraud-prevention obligations, as described above — an appointment record still shows that a service took place and which payment settled it, but nothing personal about you or your pet remains attached to it. When an account was opened with a parent's or guardian's consent, the record of that consent — who gave it and when — is kept after the account is deleted. An account cannot be deleted while a service is pending or in progress, while earnings are still awaiting payout, or while a balance is outstanding.